Privacy Policy

Who we are

This website is operated by PixelFrame Studio LTD, a private limited company registered in England and Wales. Company number: 17260836. The studio is focused on specialised design activities (SIC code 74100).

For any questions about this privacy policy or your personal data, please contact us at: [email protected]

What data we collect

We collect personal data only when you choose to contact us or submit a design project enquiry. This may include:

• Your name
• Your email address
• Your phone number (if provided voluntarily)
• Your business or brand name
• Your website or social media links (if provided)
• Project details, requirements, timeline and budget information you share
• Any other information you include in your enquiry or message

We do not collect data through automatic tracking tools, advertising platforms, or third-party analytics unless explicitly disclosed. This website currently uses essential cookies only. No marketing or advertising cookies are active.

Why we collect it (lawful basis)

We collect and use your data on the basis of legitimate interests — specifically to respond to design project enquiries you have initiated. When you submit a contact or enquiry form, you are inviting us to respond, and processing your details for that purpose is a reasonable and necessary use of your data.

We do not use your data for unsolicited marketing. We will not add you to marketing lists without your explicit consent.

How your data is used

Your enquiry data is used to:

• Respond to your design project enquiry
• Discuss project scope, deliverables, timelines and approach
• Communicate with you about your specific project

We do not use your data for automated decision-making or profiling.

Data retention

We retain enquiry data for a reasonable period to allow for the business purpose for which it was collected — typically while a project discussion is active and for a reasonable period afterwards for reference and record-keeping. We do not retain data indefinitely and will delete or anonymise personal data when it is no longer needed.

Sharing your data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may use third-party services (such as email hosting or form processing tools) solely to facilitate communication with you. Where third-party services handle your data, we ensure they operate in compliance with applicable data protection requirements.

Confidential information

We recommend that you do not include confidential business information, unreleased product details, trade secrets, or sensitive financial data in enquiry forms or general contact messages unless a suitable non-disclosure agreement or project agreement has been confirmed between us. Enquiry forms are not a secure channel for highly sensitive materials.

Cookies

This website uses essential cookies only, including a cookie consent preference stored locally on your device. If optional analytics tools are added in future, these will only be activated after you have been given the opportunity to consent. For full details, please see our Cookie Policy.

Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (right to be forgotten)
• Object to processing based on legitimate interests
• Request restriction of processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Changes to this policy

We may update this privacy policy from time to time. Any material changes will be reflected on this page with an updated date. Continued use of the website after any changes constitutes acceptance of the updated policy.

Contact

For any privacy-related enquiries:
PixelFrame Studio LTD
Company number: 17260836
Email: [email protected]